Suppora Care · JDE Managed Services
Your JD Edwards in safe hands.
A dedicated managed service for your JD Edwards EnterpriseOne environment — patches, monitoring, custom objects, performance. Built and operated by people who have lived in JDE for 25+ years.
JDE specialist · since 2001
GDPR compliant · German hosting
DACH-based team
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What is Care
JDE-specific managed services. Nothing else.
Care is not generic IT support. It's a dedicated retainer for your JD Edwards EnterpriseOne environment.Built around your JDE environment
Suppora Care covers JDE Tools releases, ESU and CPU patch cycles, custom object management, spec merges, package builds, performance tuning, environment monitoring, and structured incident response. We work alongside your internal team or carry full ownership — whichever model fits your organisation.
Important: Care requires an existing JD Edwards EnterpriseOne installation (servers + users). We don't provide general IT support, helpdesk, or non-JDE infrastructure services.
Care tiers
Three tiers. One promise.
From foundational coverage to mission-critical 24/7 operations — pick the engagement level that matches your JDE footprint.Essential
Foundation tier
Solid baseline coverage for small JDE installations and stable environments with predictable workloads.
On request
12 months minimum term
- Allocated engineering capacity per month
- Business-hours support (Mon–Fri)
- Tools releases & ESU/CPU patches
- OperoGuide included
- OperoOps Cloud (3 servers)
- Quarterly performance review
- Standard incident response
Included tools
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Most chosen
Professional
Extended coverage
For growing JDE environments with custom development, multiple environments, and structured release cycles.
On request
12 months minimum term
- Substantial engineering capacity per month
- Extended support hours (12×5)
- Tools releases, ESU/CPU, custom object mgmt
- OperoGuide + one of OperoBoard or OperoStudio
- OperoOps Cloud (8 servers)
- Monthly performance & security review
- Priority incident response
Included tools
+ 1 of:
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+ 1 of:Enterprise
Mission-critical
Maximum protection for business-critical JDE environments with complex integrations and zero-downtime expectations.
On request
24 months minimum term
- Comprehensive engineering capacity
- 24/7 support for Severity 1 incidents
- Full JDE lifecycle: Tools, ESU, CPU, customs, BSSV
- Complete Opero Suite included
- Unlimited OperoOps Cloud servers
- Weekly reviews & quarterly strategy
- Custom modules & integration support
Included tools
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All tiers are sized individually. Talk to us for an environment review and tailored proposal.
Tool bundles
The Opero Suite. Included.
Every Care tier includes selected tools from our proprietary Opero Suite — at no additional cost.Tool
Essential
Professional
Enterprise
OperoGuideAI screen-guides for JDE users · 19 languagesOperoBoardExecutive dashboards · sales, finance, opsChoice
OperoStudioData Modeller + ExtractsChoice
OperoOps CloudJDE server monitoring · multi-tenant3 servers
8 servers
Unlimited
Custom modulesBuilt for your specific JDE workflows
OperoBot is a standalone product and not part of any Care tier. If you need RAG-based AI on your JDE knowledge base, talk to us about a combined Care + OperoBot package.
How we work
From handover to steady state.
A structured engagement model that takes the surprises out of managed services.1
Discovery
Environment assessment, environment mapping, custom-object inventory, security review. Outcomes documented.2
Onboarding
Tool deployment, runbook creation, access setup, monitoring baseline. Defined handover ceremony.3
Operations
Daily monitoring, patch cycles, ticket response, change management, scheduled maintenance windows.4
Reviews
Periodic performance reports, capacity planning, security posture, roadmap alignment with your team.Extensions
Flexible. Grows with you.
Care tiers can be extended with add-ons to match exactly what your JDE environment needs.Extended support hours
Upgrade to 12×5, 8×7, or 24/7 coverage with defined response SLAs per severity level.Additional engineering hours
Top up your monthly engineering pool for projects, migrations, or development sprints.Custom modules
Bespoke JDE customisations, BSSV services, Orchestrator workflows — built and maintained.Tier upgrade mid-term
Switch from Essential to Professional, or Professional to Enterprise, at any contract anniversary.Additional OperoOps servers
Extend monitoring coverage beyond the tier-included server count for hybrid or multi-site setups.Training & knowledge transfer
Structured workshops for your internal JDE team — covering Tools, customs, and best practices.
Need something specific? Every Care engagement is shaped around your environment. Tell us what you need.
Who is Suppora Care for?
Organizations running JD Edwards EnterpriseOne who want a dedicated specialist partner instead of a generalist IT provider. Typical Care customers have between 20 and 300 JDE users and want their internal IT team to focus on business projects, not patch cycles.
We don't run JD Edwards. Can we still work with Suppora?
Care itself is JDE-only — it's the entire reason the service exists. However, several of our Opero products (OperoBot, OperoGuide for non-JDE applications) work independently of JDE. Get in touch and we'll point you at the right offering.
What's the difference between Care and one-time JDE consulting?
Consulting is project-based — you bring us in for a specific outcome (upgrade, migration, custom dev) and we leave when it's done.
Care is a monthly retainer — we're embedded in your JDE operations continuously, handle the routine work, and respond to incidents within agreed SLAs.
How long does onboarding take?
Typical onboarding runs 4 to 8 weeks from contract signing to steady state, depending on tier and environment complexity. Discovery and tool deployment happen in parallel; full handover happens after the first joint patch cycle.
Can we switch tiers later?
Yes — tier upgrades take effect at the next contract anniversary, or sooner by mutual agreement. Downgrades follow the same anniversary cycle. We typically review tier fit annually as part of the strategic review.
What's not included in Care?
Care covers everything around your JDE environment but does not include: Oracle licensing costs, JDE Tools or Application code purchases, third-party infrastructure (your databases, OS, networking), non-JDE applications, end-user training beyond JDE basics, or major projects like full upgrades — those are scoped separately.
Where is data hosted?
All Suppora-operated tools (OperoOps Cloud, OperoBoard, OperoGuide backend) run on EU-based infrastructure — primarily IONOS Germany. Care work itself happens on your infrastructure; we only access systems via authenticated, audited channels.
How do we get started?
Send us a short message via our contact form or call us directly. We'll schedule a 30-minute introductory call to understand your JDE setup, discuss fit, and outline next steps. No commitment, no sales pressure.
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