About Suppora
An operations partner for the JDE ecosystem.
We're a specialist managed services company built for organizations running JD Edwards EnterpriseOne. Long-term partnership, technical depth, and a fairly unusual office.
Founder story · 2 min
Why Suppora exists.
Marcus Kerth on 27 years in JD Edwards operations — and the pattern that made a new approach necessary.Our story
From project consulting to long-term operations.
Suppora was founded in 2025 as a JD Edwards operations partner — built on twenty-seven years of JDE practice and a clear conviction: JDE customers need long-term operational partnership, not project hopping.
We come from project consulting. Twenty-seven years on the inside of JDE environments — implementations, upgrades, custom development, integrations, orchestrations. Long enough to see the same pattern repeated across industries and company sizes: knowledge stuck in single people, support fragmented across vendors, real-time visibility absent, operations cycles handled manually.
What that pattern needs is not another project. It's a partner.
So we built Suppora differently. A managed-services brand with one focus — JD Edwards — and one engagement model: long-term retainers with dedicated engineering capacity, structured response, and embedded knowledge.
Today Suppora is a small, focused team operating from the Remise of Schloss Herrnsheim in Worms, Germany — serving customers across the DACH region and beyond.
What guides us
Four convictions, baked into how we work.
These aren't poster slogans. They show up in the contracts we offer, the engagements we accept, and the ones we decline.Partnership over project hopping.
Care contracts run twelve months minimum. Because real JDE operations work — the patches, the customs, the slow performance hunts — only pays off over time. One-shot projects rarely fix root causes.Depth over breadth.
We don't do generic IT. We don't do every ERP. We do JD Edwards EnterpriseOne — and we do it deeply. If your problem isn't JDE-shaped, we'll tell you that and point you elsewhere.Partnership DNA.
We are mid-sized ourselves. We don't have a sales floor in Frankfurt or a presentation team in Singapore. The person who builds your runbook is the person you call when something breaks.Outcomes, not hours.
We track engineer hours for transparency, but we measure ourselves on outcomes: incident response times, patch backlog, JDE-user satisfaction, system availability. Hours alone don't tell you whether the work was useful.Our office
From the Remise of Schloss Herrnsheim.
Schloss Herrnsheim is an Empire-style château from 1808, set in a 23-hectare landscape park in the north of Worms. Once owned by the von Heyl family, today it belongs to the city — a public estate with historic outbuildings. One of those outbuildings is the former Remise — historically the carriage house. That's where Suppora has its offices. We chose this place because it captures something of what we believe — rooted, historical, and serious about its craft, but not stuck in the past. A 200-year-old building is a good reminder that things built well last.
27+
years of combined
JD Edwards practice
2025
Suppora founded
in Worms, Germany
5
products in the
Opero Suite
100%
German hosting
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